Returns & Refunds Policy

Guarantee of Satisfaction

Oleander Flowers offer a no quibble guarantee in regard to the quality of our products. To avail of this guarantee we must be advised within 3 days of delivery. We guarantee to replace defective items immediately with the same product or an alternative product (of equal or greater value) and to your satisfaction.

Note: We guarantee fresh flowers to last for a minimum of 5 days, provided the care instructions displayed in OleanderOnline have been followed. In the unlikely event that your flowers do not last a minimum of 5 days we undertake to replace the flowers contained in your purchase with fresh flowers or an alternative product (of equal or greater value) and to your satisfaction.

We must be informed within 5 days of delivery and the original flowers must be made available for return. To advise us of failure of flowers to last the guaranteed 5 days, please Telephone +971 4 344 0560 or email info@oleandergroup.com. You should quote your Order Number (not your customer code) and your Name and the email address used to place the original order. All the refunds of any transaction’s amount against any purchase through this website would be refunded to the original mode of payment.


Order not Delivered or Delivered on Wrong Day
Note: Our normal delivery charge does not guarantee a time of delivery. We do offer a premium delivery service, in some circumstances. It is your responsibility to ensure you have ‘added’ this feature to your order to ensure provision of that service. The timed options are not available in all circumstances. Where you have elected to purchase premium delivery and the service is unavailable we undertake to refund (or to not charge) the relevant portion of the fee.

Non Delivery
In the unlikely event that your order is not delivered as requested, and provided such failure is not as a consequence of failure on your part to provide accurate information to enable delivery you must advise us as soon as you become aware of this, but not later than 30 days after the originally specified delivery date.

To advise us of non-delivery, please Telephone +971 4-344 0560 or email info@oleandergroup.com. You should quote your Order Number (not your customer code) and your Name and the email address that you used to place your order. We undertake to respond to your complaint in as short a time frame as possible, but not later than 3 working days. If delivery has not taken place we undertake to complete the delivery to your satisfaction immediately or Refund your money in full.

We regret that we cannot accept complaints of non-delivery made after 30 days.  In such event no refund is possible.

 

Delivery Charges

Where Oleander Flowers are unable to complete a delivery, because of any inadequacy in the information provided for delivery purposes or where the recipient was unavailable to accept delivery, the delivery charge portion of an order may not be refunded. If this is the case you will be advised of this.

Where more than one attempt to complete delivery is necessary, because of any inadequacy in the information provided for delivery purposes or where the recipient was unavailable to accept delivery, the delivery charge portion of an order may be charged again, using the payment details provided with your original order. A notification of the charges will be sent by email to the email address provided as part of the order process.