OleanderOnline Terms And Conditions For Orders
These terms and conditions (the “Terms and Conditions”) are the terms and conditions upon which Oleander Flowers (“we/us”) makes this website (the “OleanderOnline Site”) available to you and any of our services which are accessible. These Terms and Conditions govern your use of the OleanderOnline Site. The numbers and headings of each paragraph have no meaning in the context of the condition described and are for guidance only.
OleanderOnline Terms And Conditions For Orders
1.1 All Products as depicted on this website (as may be varied from time to time) are available for delivery almost everywhere in the UAE – or as otherwise directed. OleanderOnline do not perform deliveries to other countries.
1.2 Certain Flowers Products may be delivered by us in bud to ensure longer life.
1.3 Some Products, Flowers and Plants may be harmful or poisonous, if you require further information before submitting an order please contact the Oleander Flowers Customer Service Team using the contact details set out in Section 6 below.
1.4 All Flowers Products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a Flowers Product of equivalent value and quality without notice.
1.5 In the event that we are unable to supply the Flowers Product or any substitute product to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full and in any event no later than 30 days after the intended delivery date.
Prices Displayed On OleanderOnline Site May Be Changed Without Notice
2.1 Prices listed within the OleanderOnline Service are valid for a maximum of 14 days of submitting your purchase form. Prices that change after this period will be advised in advance and you will be offered the opportunity to cancel your order.
2.2 Prices are displayed EXCLUDING VAT, which shall be charged by moment of the check out page.
Orders / Payment
3.1 You will be given clear instructions to follow to navigate the Order Form and you shall be required to provide us with your complete personal details, together with those of the intended recipient and all necessary payment details. We accept payment by all major credit and/or debit cards valid for use in the UAE. By clicking on the ‘PLACE ORDER’ button on the Order Form, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the OleanderOnline site.
3.2 Submitting your Order Form is subject to our acceptance of this offer when we issue a written confirmation of acceptance by e-mail to the e-mail address with which you have addressed us. This message will re-confirm elements of the order(s) you have placed including confirmation of your delivery Date. We will not consider ourselves bound by a contract with you until we have issued this confirmation.
3.3 We will confirm your order details and advise you that we are processing your purchase when we e-mail you. You are responsible for ensuring the detail of your order. Please read your confirmation carefully as we will assume the detail shown to be correct and will not accept liability for errors not advised to us prior to delivery.
3.4 We cannot accept Order Forms from customers under the age of eighteen (18) years.
Delivery
4.1 Flowers delivery charge as advised in our delivery section will be applicable. If you request delivery to remote areas which are not normally delivered to by Flowers you will be advised of any additional charges as soon as possible after receipt of your Order Form. Selected products are not available for delivery to certain areas – where possible we will advise you of these restrictions when you place your order.
4.2 Should you require your delivery to be made within a specific time period we are able to offer the following delivery services:
4.2.1 ‘Before 1pm’/’after 1pm’ service is available in addition to Flowers Delivery Charge. The service is offered to flower orders for delivery within the UAE. Should you require this delivery service, your Order Form must be submitted (requesting this service) by 1pm 24 hours in advance of the required delivery date (1pm Saturday in the case of Monday deliveries). This delivery service is offered subject to availability and is not available for certain products – the service may be withdrawn without notice during busy periods.
4.2.2 ‘3 hour delivery’ service is available as an addition to Flowers Delivery Charges . The service is offered for flower orders to selected delivery locations within the UAE. Should you require this delivery service, your must ‘add’ this to your product basket BEFORE completing your Order Form which must be submitted at least 3 hours in advance of the required delivery time. Delivery Time may only be between noon and 6pm UAE Time. This delivery service is offered subject to availability and is not available for certain products – the service may be withdrawn without notice during busy periods.
4.3 On acceptance by us of your Order Form we will advise you by e-mail confirmation of the intended delivery date. Where same day delivery is available for the product you are ordering for delivery within the UAE we must receive your Order Form by 1pm (prevailing local time).
We will process Order Forms received on Fridays or Public Holidays on the next working day.
We do not deliver on public holidays. Orders submitted in advance for Friday deliveries will be done from 10am to 6pm on the requested Friday, but in the case where this proves impractical we will deliver the Flowers Product you request on the next working day.
4.4 Incorrect personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the intended recipient and telephone number, together with your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered. We highly recommend that you provide us with your Mobile Number for this purpose.
4.5 Certain products may be delivered during a delivery period, providing delivery within a time frame around your preferred delivery date – if this is the case for your order, we will advise you after you have completed your order form.
4.6 Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date or during the delivery period you acknowledge that actual delivery will be via a local florist or for certain orders via third party courier or postal service and in very occasional circumstances delivery on the requested terms will not be possible. In such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or shall reimburse your payment in full in accordance with clause 1.5 above. Orders fulfilled via courier or postal services will be dispatched the day prior to the nominated delivery date.
4.7 In the case of delivery to certain locations where a third party is involved, such as offices, hospitals, Funeral Directors, airports, hotels, ships and other business locations, the signature of any person authorized to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.
4.8 It is possible to select a preferred delivery time within the order process for items ordered from the ‘Sympathy’ &’Funeral’ product ranges. This option should be used only for orders requesting delivery to funerals or funeral parlours. Whilst every effort will be made to ensure your order is delivered prior to the time selected, no guarantee for delivery by the time specified can be given. To assist us in meeting your preference, please ensure your order is placed at least one working day prior to the preferred delivery time.
4.10 In the instance of there being difficulties in delivering your order to the intended recipient we (including the florist or third party delivering your order) reserve the right to contact the recipient using the contact details you provide on the Order Form.
4.11 When placing your order you are able to specify further delivery information using the ‘Delivery Information’ field provided. This is intended to provide further guidance to the party delivering your order which isn’t included within your address information – for example to specify floor number, or hospital ward. We reserve the right to not action any delivery requests specified in this field which we deem unacceptable and will use other elements of address information provided elsewhere on the order form to fulfil your order.
4.12 Before placing your order, please review delivery cut-off times & prices – accessed from the Flowers home page.
4.13 Delivery Charges. Where more than one attempt to complete delivery is necessary, because of any inadequacy in the information provided for delivery purposes or where the recipient was unavailable to accept delivery, the delivery charge portion of an order may be charged again, using the payment details provided with your original order.
A notification of the charges will be sent by email to the email address provided as part of the order process.
4.14 Deliveries in Dubai city area and Abu Dhabi city area are made by our drivers. We reserve the right to assign a third part courier to perform deliveries which are out of those areas, and or within those areas during high demand periods.
Cancellation
5.1 Orders may be amended or cancelled up to 24 hours before the intended delivery date for the UAE. Where delivery is to be made via courier or other third party carrier orders can be amended or cancelled up to 3 working days prior to delivery date requested.
5.2 To amend or cancel your order, please contact the OleanderOnline Customer Service Team from 8:45 am until 6pm Saturday to Thursday using the contact details set out in this site or in Section 6 below.
5.3 You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.
OleanderOnline Customer Services
6.1 In the event that you are not satisfied with the Flowers Service any complaints should be addressed in the first instance to:
By email: info@oleandergroup.com
6.2 Our Customer Service Team is available from from 8:45 am until 6pm Saturday to Thursday
6.3 Because of the perishable nature of most Flowers Products and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.
Disclaimer
7.1 Whilst we agree to use our reasonable endeavours to ensure that the OleanderOnline is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the OleanderOnline and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the OleanderOnline impossible or impractical.
7.2 (a) We accept liability for death or personal injury arising from our negligence.
(b) Subject to clause 7.2(a), our liability in contract, tort (including negligence and breach of statutory duty) or otherwise arising by reason of or in connection with your Order Form with us shall be limited to a multiple of [5] times the price you have paid for the Flowers Products.
(c) Subject to clauses 7.2(a) and 7.2(b) above we exclude all liability for any claims, losses, demands and damages, including without limitation, any costs, loss of profits, loss of contracts or business opportunity, loss of data and any other consequential, incidental, special or punitive damages, even if we have been advised of the possibility of such damages, arising directly or indirectly out of or in any way connected with your use or inability to access the OleanderOnline, whether arising in contract, tort (including negligence), under statute or otherwise PROVIDED THAT nothing contained in these Terms and Conditions affects or will affect your or the recipient’s statutory rights in relation to the quality, fitness or description of the Flowers Products supplied.
(d) Subject to clauses 1.5 and 4.6 above, we shall not be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control.
Use of Oleander Flowers discount voucher codes
8.1 ‘Oleander Flowers discount voucher codes’ (also abbreviated to ‘Voucher codes’) can only be used against purchases made on OleanderOnline.
8.2 Voucher codes may only be redeemed on OleanderOnline – we are unable to accept voucher codes through our off line shops.
8.3 Voucher codes may be redeemed against purchases for delivery to UAE addresses only. Selected voucher codes may be restricted for use against specified products only.
8.4 Voucher codes are restricted to one use per customer and should not be passed on to additional recipients.
8.5 Voucher codes must be entered at the point of placing your order on OleanderOnline using the relevant part of the order form.
8.6 We are unable to apply a discount to orders already placed.
8.7 Voucher codes cannot be used in conjunction with any other promotions.
8.8 Only one voucher code may be used per order.
8.9 Where the voucher code entitles you to a percentage discount, the discount will not be applied to the delivery charge (‘delivery’ includes additional delivery services, which are charged in conjunction with Flowers Delivery, for example ‘before 1pm delivery’ surcharge).
8.10 Voucher codes may be withdrawn, or suspended without notice for any reason. We will advise after you complete the order process if we cannot accept the discount code you have entered.
8.11 Selected voucher codes may be restricted for use against specified products – where possible, details of further restrictions will be communicated at the point where we promote the voucher code to you.
8.12 Voucher codes may also be set by Flowers to a maximum number of redemptions – if we are not able to accept the discount code you have entered for this reason we will advise you accordingly after you complete the order process and the discount will not be applied.
8.13 Vouchers codes cannot be exchanged for a cash alternative.
8.14 We are unable to accept Flowers Gift Vouchers on info@oleandergroup.com
8.15 We cannot be held responsible for non-availability of Oleander Flowers which may prevent use of Voucher codes.
8.16 Changes to these terms of use may be made at any time.
General
9.1 We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the OleanderOnline from time to time. We will post any changes on the OleanderOnline and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the OleanderOnline. Changes will be effective five (5) hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.
9.2 Additionally, we reserve the right to suspend, restrict or terminate access to the Flowers Site for any reason at any time.
9.3 These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the OleanderOnline, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
9.4 We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Data Protection Act 1998 (as replaced, modified or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy.
9.5 Save in respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.
9.6 Your purchase will be deemed to have occurred in the UAE. These Terms and Conditions shall be governed by and construed in accordance with UAE Law and the parties agree to submit to the exclusive jurisdiction of the courts of the UAE.
10.1 It is a condition of use of this site that all copy and material shown here remains the property of OleanderOnline and may not be reproduced, quoted or disseminated without prior written approval of the owners.
Free delivery in Dubai and Abu Dhabi for all order
